Refund Policy

YLYNX Refund Policy

At YLYNX, we are dedicated to providing high-quality garments and exceptional customer service. Please carefully review our refund policy below:

1. Couture Dresses

  • Due to the custom nature and high level of craftsmanship involved in our couture dresses, all sales of couture items are final. This includes custom-made, red carpet, and runway pieces. No refunds, exchanges, or returns will be accepted for these items.

2. Ready-to-Wear and Non-Couture Items

  • For non-couture dresses and ready-to-wear items, we offer a 14-day refund policy. If you are unsatisfied with your purchase, you may return the item within 30 days of receipt, provided it is in its original condition with tags attached and unworn.

Refund Process:

  • To initiate a return, please contact our customer service team at ylynxfashion@gmail.com within 14 days of receiving your order.
  • Once your return is approved, you will receive instructions on how to send the item back to us. Customers are responsible for shipping costs for returned items.
  • Upon receipt and inspection of the returned item, we will process your refund to the original payment method. Please allow 7-10 business days for the refund to reflect in your account.

Non-Refundable Items:

  • Couture Dresses
  • Custom-made garments
  • Items purchased on sale or marked as final sale

We appreciate your understanding and thank you for choosing YLYNX to create your fashion fairytale.

For any questions or concerns, please reach out to our customer service team at ylynxfashion@gmail.com

Elegant black silk organza dress with intricate heavy beaded lace and embroidery, perfect for formal events, evening wear, or special occasions.

Chief Editor, Galina

Venice Film Festival

Tell your story

Slide 2

Timeless dresses

Wearing a couture custom YLYNX dress felt like a fairytale! The fit, the luxurious fabric, and the intricate details are all simply stunning. My dress turned heads, and I feel incredibly confident and beautiful. YLYNX truly knows how to make dreams come true!
I am beyond impressed with YLYNX’s craftsmanship and design! My custom dress is elegant, unique, and just perfect for my sister’s wedding. It’s so rare to find this level of artistry – I couldn’t be happier with my YLYNX experience!
YLYNX exceeded all my expectations! From the consultation to the final fitting, the process was so personalized. My dress is absolutely stunning, with exquisite lace and beadwork that looked even better than I imagined. I received endless compliments, and I can’t wait to order from them again for my next big occasion!

FAQ

Use this text to share information about your product or shipping policies.

Our customer support is available Monday to Friday: 8am-8:30pm.Average answer time: 24h

Contact Us

Let's discuss dress of your dreams